PRIVACY POLICY

1. Introduction

At Crownd Hair, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book an appointment, or use our services.

By accessing our website or booking our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following personal information:

Full name
Phone number
Email address
Appointment and booking details
Payment information (for deposits or services)
Information submitted through contact or inquiry forms

We only collect information necessary to provide our braiding and protective styling services effectively.

3. How We Use Your Information

Your information may be used to;

Schedule and manage appointments
Process deposits and service payments
Send booking confirmations and reminders
Respond to inquiries or customer service requests
Improve our services and website experience

Crownd Hair does not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Information

Payments and deposits may be processed through secure third-party payment providers. Crownd Hair does not store full debit or credit card details on its website servers.

5. Data Protection

We take reasonable administrative and technical measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your information, no online system is completely secure.

6. Cookies and Website Usage

Our website may use cookies or basic analytics tools to:

Improve website performance
Monitor visitor traffic
Enhance user experience

You may disable cookies through your browser settings at any time.

7. Third-Party Services

We may use trusted third-party services for:

Appointment scheduling
Payment processing
Website hosting

These providers operate under their own privacy policies.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data where legally applicable
To make such requests, please contact us using the details below.

9. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Crownd Hair
📞 Phone: +447496741725
📍 Address: 150 Portland Road, SE25 4PT

10. Policy Updates

Crownd Hair reserves the right to update this Privacy Policy when necessary. Any changes will be posted on this page with an updated effective date.

BOOKINGS AND CANCELLATION POLICY

1. Appointments & Deposits

To secure your appointment at Crownd Hair, a non-refundable deposit is required at the time of booking.

Deposits go toward your final service total.

Appointments are not confirmed until the deposit is received.

Deposit amounts may vary depending on the selected style.

2. Cancellations

We kindly request at least 48 hours’ notice for any cancellations.

Cancellations made less than 48 hours before the appointment will result in loss of deposit.

No-shows will forfeit their deposit and may be required to pay in full before booking again.

3. Rescheduling

Appointments may be rescheduled once if at least 48 hours’ notice is given.

Rescheduling within less than 48 hours will require a new deposit.

Repeated rescheduling may result in booking restrictions.

4. Late Arrivals

Please arrive on time for your appointment.

Clients arriving more than 15 minutes late may need to reschedule.

Late arrivals may result in a shortened service or cancellation depending on the schedule.

This policy ensures fairness to all clients.

5. Hair Preparation

Clients must arrive with:

Clean, product-free hair
Hair fully detangled
No excessive oil buildup

Failure to follow preparation guidelines may result in additional charges or appointment cancellation.

6. Refund Policy

All services provided at Crownd Hair are non-refundable.

If you have concerns about your style, please notify us within 24 hours of your appointment so we can assess and resolve the issue where appropriate.

7. Children’s Appointments

Children must be supervised at all times unless they are receiving a service.

We appreciate your understanding and cooperation. These policies allow us to maintain a professional, organized, and comfortable experience for every client.